1. General Provisions
The use of this website is governed by these terms and conditions. Any deviation must be agreed upon in writing.
The provider is: Medly Company, website « medlydoc.com », contact email « [email protected]« .
2. Conclusion of the Contract
The user enters into a contract for the services directly with medlydoc.com. The data entered on the platform is automatically used for service execution.
As soon as medlydoc.com accepts the customer’s online contract offer, a contract is concluded between the customer and medlydoc.com, confirmed in the confirmation email. If no contract is concluded, the customer is automatically refunded for any payments made.
By submitting the contract offer, the user expressly consents to the execution of the services and acknowledges that they lose their right of withdrawal upon full execution of the contract.
Medlydoc.com receives user payments and processes refunds if necessary.
3. Usage Rights
The user exclusively benefits from the usage rights of the online offer granted in accordance with these terms and conditions.
The content, information, images, videos, and databases published via the online application of medlydoc.com are generally protected by copyright and are usually the property of medlydoc.com or licensed for use.
The content of the online application may only be used or reproduced for personal and non-commercial purposes. Transmission of the content without explicit permission from medlydoc.com is prohibited.
4. User Data
No personal data is collected, processed, transmitted, or used without the client’s consent at the time of registration. Data collected with consent will only be processed or used as necessary for the contractual relationship and service execution. Regarding personal data, the user has legally guaranteed rights to information, correction, and deletion. The user may exercise these rights via mail or email to medlydoc.com.
Personal data is stored and processed exclusively on secure servers. By using medlydoc.com, the user agrees that the documents and data they provide may be accessed by authorised personnel of medlydoc.com, all of whom are bound by professional confidentiality obligations. For further details, please refer to the « Data Protection » section.
Medlydoc.com is committed to protecting user privacy and undertakes to collect, process, and use personal data in compliance with data protection laws and telemedia laws, strictly for the contractually defined purposes. Medlydoc.com obliges its employees to uphold this obligation.
Data may be used anonymously for scientific purposes.
5. Information Obligations
There is no complaints or alternative dispute resolution procedure to which medlydoc.com is subject. Additional information about medlydoc.com, its services, and contracts can be obtained at [email protected]. The technical steps for « contract conclusion » must comply with Section 2 of these Terms and Conditions. The user may cancel and correct their data at any time. The only language available for contract conclusion is English.
6. User Obligations
The user must use the service offer appropriately. They must provide correct, complete, and truthful information necessary for service provision.
7. Scope of Services
Medlydoc.com provides users with an online platform to access various services. The core services offered by the medlydoc.com platform include:
- Processing of user-provided information.
- Exploration of other relevant information.
- Continuous review and optimisation of software quality, updates, and data protection compliance.
- Platform usability.
- Security and protection of all user-entered data.
8. Costs
The use of the services provided on the platform is subject to the price indicated for each user.
9. Availability
The platform is generally available on business days, Monday to Friday, excluding data backup and system or database maintenance periods.
10. Liability
Medlydoc.com’s liability for damages, particularly in cases of delay, non-performance, incorrect performance, or unauthorised actions, exists only if essential contractual obligations are violated. Otherwise, medlydoc.com is not liable unless there are mandatory legal provisions. Liability exclusions do not apply to intent or gross negligence.
Medlydoc.com is only liable for foreseeable damages. Liability for indirect damages, particularly consequential damages, unforeseeable or atypical damages, and loss of profits, is excluded. This also applies to labour disputes, accidental damages, and force majeure.
11. Access Restriction
Medlydoc.com reserves the right, in cases of suspected misuse or significant contract violations, to review activities, take appropriate measures, and, in justified cases, restrict user access. If suspicions are cleared, access will be reinstated.
12. Payment
(1) Payments are processed primarily through Stripe.
(2) The use of the Stripe payment service is subject to its general terms and conditions, which can be accessed online: Stripe Terms and Conditions.
Medlydoc.com accepts the following payment methods, selectable before confirming any paid service:
- Stripe
13. Cancellation Policy
Right of Withdrawal:
The right of withdrawal only applies to services performed via medlydoc.com and not to contracts concluded with third parties through the platform.
The user has the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the contract conclusion date.
To exercise your right of withdrawal, simply send an email to [email protected] requesting a « refund » or inform us of your decision to withdraw from this contract via a clear statement (e.g., a letter sent by post or an email). You may use the attached withdrawal form template, but this is not mandatory. To meet the withdrawal deadline, it is sufficient to send the withdrawal notice before the withdrawal period expires. Your right of withdrawal expires prematurely if the service has been fully provided and its execution only began after you, as a consumer, gave explicit consent and simultaneously confirmed that you understood you would lose your right of withdrawal upon full contract execution.
Consequences of Withdrawal:
If you withdraw from this contract, we will reimburse all payments received from you without delay and no later than fourteen days from the date we were informed of your withdrawal. The refund will be processed using the same payment method you used for the original transaction, without any additional charges. If you requested the commencement of services during the withdrawal period, you must pay a reasonable amount corresponding to the services already provided up to the point you notified us of your withdrawal relative to the total contract scope.
Withdrawal Form Template:
(If you wish to withdraw from the contract, please complete and return this form.)
To: Medly Company, [email protected]
I/we () hereby withdraw from the contract concluded by me/us () for the provision of the following service:
Ordered on ()/Received on ()
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if sent on paper):
Date:
(*) Delete as appropriate.
– End of Cancellation Policy –
14. Final Provisions
If any contractual provisions are invalid or contrary to law, the remaining terms shall remain unaffected. The invalid provision shall be replaced by a valid legal provision. The same applies to any contractual omissions.
Medlydoc.com reserves the right to modify these terms and conditions at any time without providing reasons. The new terms will be sent to you via email at least two weeks before they take effect. If you do not object within two weeks of receiving them, the new terms will be deemed accepted. In case of objection, we expressly reserve the right to terminate the contract.
The law of the United Kingdom applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.